Your missions
The CAM Leader ensures full customer satisfaction during the Power Plant system delivery process and guarantees smooth, continuous operations within the CAM team. As the primary interface between the engine manufacturer, internal departments, and clients, the CAM Leader is accountable for technical coordination, customer relations, work package oversight, and team leadership.
The role ensures compliance with contractual commitments, quality standards, airworthiness requirements, and operational performance targets.
Key Responsibilities
Customer Relationship & Acceptance Activities
The role ensures compliance with contractual commitments, quality standards, airworthiness requirements, and operational performance targets.
Key Responsibilities
Customer Relationship & Acceptance Activities
- Act as the company’s primary representative in front of the customer, ensuring a professional and trustworthy relationship.
- Lead customer reception activities during power plant delivery/Buy off phases.
- Organize, Prepare and facilitate customer meetings: Production Meetings, PRMs, TRMs, inspections, and technical reviews.
- Record, track, and close customer remarks in the QLB (Quality Logbook).
- Collaborate with different departments and partners to resolve QLB open points.
- Ensure timely invitations, schedule coordination, and preparation for all customer visits and acceptance phases.
- Perform inspections and checks by customer delegation when required.
- Ensure compliance with contractual requirements and customer expectations throughout delivery.
- Prepare and Send the Monthly Delivery note and get the validation with comments
- Oversee operational execution of work packages with respect to scope, costs, safety, on time and quality.
- Monitor progress of activities and validate conformity of corrective actions.
- Ensure proper documentation, reporting, and traceability in internal tools and databases.
- Anticipate material, tooling, and PPE needs, coordinating with logistics and support functions.
- Align workforce capacity with workload and ensure operational efficiency.
- Immediately address deviations or scope discrepancies and escalate issues as needed.
- Support continuous improvement initiatives and participate in technical committees with internal stakeholders.
- Lead and mentor CAMs and Backup CAMs, ensuring effective communication and alignment.
- Conduct daily SQCDPF meetings and weekly team meetings.
- Manage planning: working hours, absences, holidays, resource allocation.(via IT tools inside the company)
- Ensure team compliance with safety, health, environmental rules, including FOD prevention.
- Identify training needs and ensure team qualifications are up to date; coordinate with CAM Backup /Quality.
- Act as primary contact for staff concerns, performance issues, motivation, and conflict management.
- Enforce company policies and procedures, reporting deviations and applying corrective actions.
- Maintain a positive team culture focused on safety, quality, and customer orientation.
- Perform the annual interview meetings
- Perform the Trial period assessment
- Update various tracking and reporting files (eg:- OTD/PQD KPI..)
- Provide regular reporting to management on activity status, customer remarks, team performance, resource needs, and operational risks.
- Ensure timely follow-up and closure of action items from customer and internal meetings.(NCR,CLAIM)
- Maintain and update WPM and CAM databases (SAP, documentation systems).
- Ensure transparent communication between customers, production teams, design office, and leadership.